PARCELPOINT is Australia’s out-of-home parcel network — over 2,000 locations across the country where you can send, receive, and return parcels, no matter which courier is actually doing the delivering.
Here’s the thing most people don’t realise until they’ve used it once: PARCELPOINT isn’t a courier itself. It doesn’t run trucks or drivers. It’s a network of everyday retail spots — newsagents, convenience stores, pharmacies — that plug into the couriers and retailers already moving your parcels, giving everyone a shared layer of drop-off and collection points on top of the delivery systems that already exist.
That’s what “carrier-agnostic” actually means in practice. A retailer running one carrier, or juggling five, can add PARCELPOINT to their delivery and returns flow without being tied to any single courier’s own stores. It’s less a replacement and more an extra gear.
One Network, Eight Jobs
The reason PARCELPOINT covers so much ground is that it’s built to handle the whole parcel journey, not just one slice of it:
- Pick Up — grab a parcel that’s waiting nearby
- Drop Off — send one on its way
- Returns — send an online order back
- Doorstep Returns — a courier collects it from home instead
- Missed Delivery — a failed delivery gets redirected to a nearby location
- Home Delivery — the standard, straight-to-your-door option
- Big & Bulky — for furniture, appliances, anything oversized
- Cross-Border — sending and receiving parcels internationally
A shopper might collect a parcel through PARCELPOINT this week and use Doorstep Returns to send something back the next — same network, doing two completely different jobs.
Who Actually Uses It
Four kinds of partners plug in, each for their own reason: Enterprise Retailers wanting more flexibility at checkout and in returns, SMBs who need delivery options without an enterprise logistics budget, Logistics Providers extending their own reach through the shared network, and Platform & Tech Partners building PARCELPOINT straight into their platform as a native option.
Finding Your Nearest One
Because locations live inside stores people already visit — rather than in a depot on an industrial estate somewhere — there’s a good chance one is closer than you’d expect, and open later than you’d expect too.
If you take one thing away from this post, let it be this: PARCELPOINT is the network, not the courier. It’s the consumer-facing layer sitting on HUBBED’s infrastructure behind the scenes, and it’s built to work with whoever’s already delivering your parcel — not instead of them.
Curious how a return actually moves through the network end to end? Read “How Do I Return an Online Order in Australia?” next.