Privacy Policy.

PARCELPOINT, operated by HUBBED PP Pty Ltd
Last updated: 8 September 2025

Effective date: 1 July 2026 | Last updated: 1 July 2026

Jurisdiction: Australia | Governed by: Privacy Act 1988 (Cth) & Australian Privacy Principles (APPs)

1. Introduction

Hubbed Pty Ltd (ABN 99 600 398 178) and its related brands, platforms and services, including Parcelpoint, Parcelpoint Go and any other Hubbed-operated services from time to time (Hubbed, we, us or our), are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains what personal information we collect, why we collect it, how we use, disclose and protect it, and your rights in relation to it when you use our websites, platforms, mobile applications, parcel, logistics, network, technology, customer support or related services.

2. Who We Are

Hubbed is a logistics technology and network services business. We operate and support parcel collection, drop-off, delivery, returns, tracking, carrier integration, retail network and related logistics services through our platforms, brands and partner networks.

Our services may be used by consumers, businesses, retailers, carriers, logistics partners, Parcelpoint locations, delivery partners and other service providers. Some services are provided directly through Hubbed-operated platforms, including Parcelpoint Go, while others are provided in connection with our commercial partners.

For privacy-related enquiries, please contact us at:

Hubbed Pty Ltd

Email: support@hubbed.com.au

3. Information We Collect and How We Collect It

We collect personal information that is reasonably necessary for our business functions and activities, including providing logistics technology, parcel delivery, collection, drop-off, returns, tracking, carrier integration, customer support, network and related services:

3.1 Sender Information
- Full name
- Phone number
- Email address
- Business name (optional)
- Pickup address (last used address may be saved for convenience)

3.2 Receiver Information
- Full name
- Phone number
- Email address
- Business name (optional)
- Delivery address (last used address may be saved for convenience)

3.3 Parcel & Transaction Information
- Parcel contents, and declared value (required for Parcel Protection)
- Photos of parcels uploaded by the sender (optional)
- Proof of Delivery (POD) — photographic evidence captured at the time of delivery or drop-off
- Tracking events and delivery status updates
3.4 Payment Information
Hubbed uses third-party payment providers, including Airwallex, Google Pay and Apple Pay, to process payments. We do not collect, store, or have access to your payment card details, bank account numbers, or any other financial credentials. All payment processing is handled securely by those providers under their own privacy policies.

3.5 Technical & Usage Information
- Device type, operating system, and browser information
- IP address and approximate location (for fraud prevention)
- App usage data and interaction patterns
- Cookies and similar tracking technologies (see Section 8)

3.6 Business, Customer and Partner Information
We may collect personal information about business contacts, customers, retailers, carriers, logistics partners, Parcelpoint locations, suppliers and service providers, including names, contact details, job titles, organisation details, account information, service history, communications, contract and billing information.

3.7 Parcelpoint Location and Network Information
We may collect personal information relating to Parcelpoint locations, retail network participants and delivery partners, including contact details, location details, operational contacts, service performance information, training and support communications, compliance information and issue management records.

3.8 Support, Claims and Complaints Information
We may collect information you provide when you contact us, lodge an enquiry, make a claim, raise a complaint, request support or communicate with our customer service team, including call notes, emails, chat records, claim documents, photos, proof of value and other supporting information.

3.9 How We Collect
We may collect personal information directly from you when you use our websites, platforms or mobile applications, make a booking, contact us, lodge a claim, upload parcel information or communicate with our support team.
We may also collect personal information from third parties where reasonably necessary to provide our services, including from carriers, couriers, Parcelpoint Locations, retailers, logistics partners, payment providers, fraud prevention providers and customer support providers.

4. How We Use Your Information

4.1 We use your personal information for the following purposes:
- to provide, operate, administer and improve Hubbed platforms, services and partner networks;
- to facilitate parcel booking, pickup, drop-off, collection, delivery, returns, tracking, redirection and related logistics services;
- to support retailers, carriers, logistics partners, Parcelpoint locations, delivery partners and other service providers;
- to manage customer, partner, supplier and network relationships;
- to administer contracts, accounts, invoicing, payments, reporting, service performance, disputes and support;
- to process and administer Parcel Protection or other claims-related services where applicable;
- to send transactional and operational notifications, including booking confirmations, OTPs, tracking updates, delivery notifications, collection reminders, claim updates and service notices;
- to verify identity, contact details, authority to use services or collect parcels where required;
- to detect, prevent and investigate fraud, misuse, security incidents, unlawful activity or breaches of our terms;
- to conduct analytics, reporting, product development and service improvement using aggregated, de-identified or anonymised information where appropriate; and
- to comply with legal, regulatory, tax, accounting, insurance and other obligations.

4.2 Direct Marketing
We may send you marketing communications about Hubbed, Parcelpoint, Parcelpoint Go or related products, services, offers and updates where you have consented, where we reasonably believe you would expect to receive them, or where we are otherwise permitted by law to do so. If you opt out of marketing, we may still send you transactional or service-related communications, such as OTPs, booking confirmations, delivery updates, claim updates and important service notices.

5. Sharing Your Information

We respect your privacy and limit the sharing of your personal information. The table below outlines what we share and with whom:

Data	Shared With	Purpose
Sender, receiver, recipient and customer contact details, including names, addresses, phone numbers and email addresses	Carriers, couriers, Parcelpoint Locations, retailers, logistics partners, Hubbed customers, messaging providers, OTP providers and other service providers	To facilitate bookings, pickup, drop-off, delivery, collection, returns, tracking, customer support and transactional communications
Parcel, delivery, return, tracking and claims information, including parcel contents, declared value, Proof of Delivery, photos, delivery status and claim information	Senders, receivers, recipients, retailers, carriers, couriers, Parcelpoint Locations, logistics partners, Hubbed customers, insurers, claims handlers and support providers	To deliver parcels, manage exceptions, confirm delivery or collection, provide status updates, manage disputes and complaints, and process claims or Parcel Protection
Business, account, network and operational information	Hubbed customers, retailers, carriers, logistics partners, Parcelpoint Locations, suppliers, professional advisers, technology providers and service providers	To manage business relationships, contracts, accounts, invoicing, reporting, service performance, compliance, training, support and network operations
Payment transaction information, such as payment status, transaction references, amount paid, refunds and chargeback information	Payment providers, including Airwallex, Apple Pay and Google Pay, and related payment, fraud prevention and reconciliation providers	To process payments, refunds, chargebacks, fraud checks, payment reconciliation and related financial administration
Technical, device, usage and security information	Hosting providers, analytics providers, fraud prevention providers, cyber security providers, technology providers, customer support tools and AI-enabled tools	To operate, secure, analyse, maintain and improve Hubbed websites, platforms, mobile applications, support services and technology systems
De-identified, aggregated or anonymised information	Analytics providers, technology providers, AI-enabled tools and service improvement providers	To support analytics, reporting, operational review, service improvement, fraud prevention, claims handling and product development

We do not sell your personal information to third parties.

6. Data Storage & Security

Hubbed generally stores personal information on servers located in Australia, including through AWS Australia Region. However, some of our service providers, technology partners, customers, carriers, logistics partners and authorised personnel may access, process or store personal information from overseas in connection with providing services to us or receiving services from us. This may include providers or personnel located in countries such as China, Ukraine, the United States, Singapore, Ireland and other countries where our service providers, customers, logistics partners or technology providers operate.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle the information in accordance with the Australian Privacy Principles and applicable privacy laws, including through contractual, technical and organisational safeguards where appropriate.

We implement reasonable technical and organisational security measures to protect your information, including:

Encryption of data in transit (TLS) and at rest
Access controls and authentication requirements for staff
Regular security assessments and monitoring
Secure deletion of data when it is no longer required
While we take all reasonable steps to protect your data, no system is completely secure. If you believe your information has been compromised, please contact us immediately.
Access to personal information is restricted to authorised personnel and service providers who require access to perform their duties and is protected by appropriate access controls and authentication measures.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law:

Transactional records: generally retained for up to 3 years from the date of transaction, unless a longer period is required for legal, tax, accounting, insurance, claims, dispute or operational purposes.
Financial records (payment references, Parcel Protection): 7 years in accordance with Australian tax and financial regulations
Parcel photos and optional uploads: generally deleted within 90 days of delivery completion unless required for a claim, dispute, investigation, legal obligation or operational requirement.
User profile, saved address, account, customer, partner and preference data: retained while the relevant profile, account, relationship or saved details remain active, and for up to 3 years after the last relevant transaction or interaction, unless earlier deletion is requested and we are legally permitted to delete it.

You may request earlier deletion of your data where permitted by law (see Section 10).

8. Cookies & Tracking Technologies

Hubbed websites, platforms and applications may use cookies and similar technologies to:

Enable core platform functionality (session management, authentication)
Remember your preferences and last used addresses
Analyse usage patterns to improve our services (via anonymised analytics)
Detect and prevent fraudulent activity

You can manage cookie preferences through your browser settings or our in-app cookie preferences. Please note that disabling certain cookies may affect platform functionality.

9. Third Party Services and Links

Hubbed websites, platforms, applications and communications may contain links to, or integrate with, third-party websites, applications, payment providers, carriers, messaging providers or other service providers. Those third parties may collect and handle personal information under their own privacy policies. We are not responsible for the privacy practices of third parties, except to the extent required by law.

10. Your Privacy Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion or de-identification of your personal information where we are legally able to do so.
Withdraw consent for optional data uses (e.g. saved addresses)
Lodge a complaint about how we handle your information

To exercise any of these rights, please contact us at support@hubbed.com.au. We will respond within 30 days.

11. Complaints

If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

GPO Box 5218, Sydney NSW 2001

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. We will notify you of material changes via email, in-app notification or other reasonable means. The updated policy will always be available on our website and app. The updated policy will apply from the date it is published or otherwise notified.