RETURNS ARE NOT THE END OF THE STORY. THEY'RE THE PLOT TWIST.
Spoiler: it’s easier than you think.
What Happens Next
Defines Your Brand.
What happens after a customer decides to return something tells them everything about whether they’ll buy from you again. Every friction point in that journey is a quiet verdict on your brand. And the ones who don’t like what they find won’t tell you.
They’ll just stop showing up.
The uncomfortable truth? Most retailers are losing customers at the return — and most know it.
The good news? You don’t have to fix it from scratch.
PARCELPOINT Flips
the Returns Narrative.
From a pain point retailers manage, to a proof point customers remember.
With PARCELPOINT, you plug into a nationwide network of over 2,000 staffed locations, already embedded in the communities your customers live in.
No infrastructure to build
No carrier to replace
No complexity to manage
One addition. That’s all it takes.
The world’s leading retailers and global marketplaces already have PARCELPOINT in the mix — not because they had to, but because they refuse to leave any customer behind. Now yours can have that too.
BUILT AROUND LIFE.
FOR YOU.
AND YOUR CUSTOMERS.
Adding PARCELPOINT to your returns is simpler than you think. No rebuilding. No ripping out what you already have. Just one addition that plugs straight into how you already operate.
- We build you a branded returns portal. Your branding. Your experience. Fully managed by us.
- Already have a returns setup? PARCELPOINT plugs straight in. No rebuilding required.
- Working with a carrier or aggregator? We work with them too. You don't change a thing.
- Want to know where to start? Book a free Returns Assessment, we'll map your process and show you exactly where we fit in
However you operate, there’s a way to add PARCELPOINT. No overhaul. No lock-in. Just better returns from day one.
ALREADy On ShipStation?
Your returns just got easier.
ShipStation already runs your stores, marketplaces, carriers, labels and tracking.
Turn PARCELPOINT on and your customers can return at the pharmacies and convenience stores they already visit, open weekends and after hours, all from the account you already use.
Already on ShipStation? Talk to your account manager to turn on PARCELPOINT.
New to ShipStation? Try it free and get set up in minutes.
