What Is PARCELPOINT? Australia’s Parcel Pickup and Drop-Off Network Explained 

PARCELPOINT is Australia’s largest parcel pickup and drop-off network, with over 2,000 locations in local newsagents, pharmacies and convenience stores. Think of it as the friendly shopfront for your parcels: collect an order, return a purchase, skip the depot queue. HUBBED is the technology and logistics company running everything behind the counter. 

What does PARCELPOINT do? 

It turns everyday local shops into parcel points. No more waiting in for a courier or lining up at a depot. You collect or return a parcel somewhere that fits your day. The network offers eight services: 

1. Pick Up: collect online orders from a nearby location. 
2. Returns: return online purchases at a nearby location. 
3. Doorstep Returns: have returns collected from home. 
4. Drop Off: drop your parcel at a local PARCELPOINT and your courier picks it up. 
5. Shipping: send parcels from a local store instead of a post office or depot (coming soon). 
6. Missed Delivery: redirect a missed parcel to a local PARCELPOINT instead of a depot. 
7. Home Delivery: parcels delivered to your door. 
8. Big & Bulky: handling for larger, heavier items. 
9. Cross-Border: international parcel services. 

How is PARCELPOINT connected to HUBBED? 

HUBBED is the engine room. It provides the technology, carrier integrations and operations that move a parcel between a retailer, a carrier and a physical location. PARCELPOINT is the face: what you see when you walk into a store to collect or send a parcel. 

In short: HUBBED is the system, PARCELPOINT is the experience. Neither works without the other. 

Why are there two brands? 

Different audiences, different needs. Retailers and carriers want a dependable platform to plug into. That is HUBBED. Shoppers want somewhere nearby, open when it suits them, with no fuss. That is PARCELPOINT. Two brands means each one can speak plainly to the people it serves. 

Who uses PARCELPOINT? 

1. Shoppers collecting, sending or returning parcels close to home or work. 
2. Retailers, from enterprise brands to small businesses, offering out-of-home delivery and returns at checkout. 
3. Carriers using the network to cut failed deliveries and consolidate returns. PARCELPOINT is built to work with multiple major carriers, not just one. 

Frequently asked questions 

• Is PARCELPOINT the same as HUBBED? 

No. HUBBED is the technology and logistics company that runs the network. PARCELPOINT is the consumer brand people use to pick up, drop off and return parcels. 

• How many PARCELPOINT locations are there? 

Over 2,000 across Australia, including newsagents, pharmacies and convenience stores. 

• Does PARCELPOINT work with only one carrier? 

No. The network is built to work with multiple major carriers. 

• How do I find my nearest PARCELPOINT? 

Use the PARCELPOINT store locator to find the closest location and its opening hours. 

Find your nearest PARCELPOINT using our store locator. Retailers can talk to our team about adding PARCELPOINT at checkout. 

Related reading 

1. Australians Send Back $20 Billion a Year. What Does That Cost Retailers? 
2. Why Do 7.3 Million Australians Abandon Returns? 
3. Does Delivery Experience Drive Repeat Purchases? 73% of Shoppers Say Yes